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Terms and Conditions

All Bookings

The terms and conditions detailed below apply to all bookings whether made online at or made through e-mail or in person.

When you make a booking, your contract (which includes these terms and conditions) will be with Kingston Residency. All rates are subject to availability, all bookings are taken at the discretion of Kingston Residency.

Payment

You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code or through net banking. We accept all major cards.

A full non refundable, non transferable payment is required for promotional, seasonal and advance purchase rates at the time of booking.

On arrival at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover incidentals during your stay.

BO Clause

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

What happens if you need to cancel?

Please cancel any bookings made online by clicking on the cancellation link mentioned in your reservation voucher

Hotel Cancellation Policy

  • Cancellation done before 2 days of guest check-in: 50% of the total amount paid will be refunded.
  • Cancellation done within 2 days of guest check-in: No refund

Cancellation option not acceptable on Dasara, Summer Season, Christmas & New Year

Refund Policy

  • In case of refund, bank transactions charges will be deducted above cancellation charges.
  • In case of credit card transactions, refund will be done only to the same credit card.
  • In case of double transaction, we ensure you will get the full refund of one transaction notifying us in a written e-mail.
  • No refund will be eligible in case of no show where the customer arrives late or does not turn up for the event.

Cancellation by Kingston Residency

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Rates

All rates quoted are per room per night and are subject to availability and deos not include Value Added Taxes. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.

Children's Policy

Accommodation for up to 2 children aged 10 or under is free when sharing with two adults in a standard guest bedroom. Upgrade charges apply for larger rooms.

Car Parking

Car parking is available free, subject to availability at our hotel. Your room booking does not guarantee a parking space and if you find the car park is full, you will be given directions to the nearest alternative site.

Check In & Check Out

12.00 P.M. check in and checkout.

General

Kingston Residency makes every attempt to ensure that information supplied on www.kingstonresidency.com and our booking sites is up to date, but cannot guarantee the accuracy of information or availability of bookings. These terms and your booking are subject to the laws of the jurisdiction in which Kingston Residency is situated.

GOVERNING LAW AND JURISDICTION

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mysuru shall have exclusive jurisdiction in any proceedings arising out of this agreement. In case of dispute, Email Documents and Booking Vochures will be provided and Point of contact in chargeback related cases.

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